

❓
Frequently Asked Questions
⏰ Boarding Times
Dropoff: 11am - 6pm
Collections: 8am - 10am
Early drop-off or late collection is available with additional charges (see Prices & Services)
🕗 Daycare Times
Any day of the week between 8am - 6pm
Early drop-off or late collection is available with additional charges (see Prices & Services)
🐾 Can I make a booking before a Meet & Greet or Trial Stay?
Yes but you will need to pay a 25% non-refundable deposit to reserve your dates while the Meet & Greet and Overnight Trial are completed (ideally within 4 weeks).
Your booking is only confirmed once your dog passes their Trial stay.
If your dog proves not to be suited to staying here, your deposit is not refundable.
If your dog passes its Trial stay, your booking will be confirmed and your deposit is deducted from your final balance.
🐶 Can I book if my dog hasn’t visited for over a year?
If it’s been over a year since your dog last visited, we will need:
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New Registration & Vet Release forms
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Updated vaccination records
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A refresher overnight Trial stay
Things may have changed here in that last year, so this allows us to get reacquainted with your dog and understand any changes in their needs so we can provide the best possible care.
🏡 How does the Overnight Trial Stay work?
Required only for bookings longer than 3 nights. This is chargeable — see Prices & Services.
The Trial lasts almost 2 days / 1 night, ideally from 11am drop-off to 5pm next day collection (subject to diary availability).
This helps us understand your Sausage's behaviour and comfort levels away from you, and establish if they would be happy here for a longer stay.
🍽 What do I need to bring?
TWO THINGS:-
1) Food: Enough for the duration of your dog's stay, plus a couple of extra meals, incase of collection delays. Raw/fresh meals must be frozen (we have plenty of freezer space).
2) Harness: For emergency vet travel only.
🧸 Beds, Bowls & Toys
There’s no need to bring anything else such as crates, beds, blankets, bowls or toys, as we have everything your Sausage needs here — all freshly washed and gorgeously clean to ensure your Sausage is comfortable and happy during their stay.
You’re very welcome to bring a small blanket if you feel your Sausage might appreciate the scent of home. However, we usually find that the other Sausages like these things even more and, invariably, ‘somebody’ wees on it! Cue the washing machine - and goodbye to that lovely scent of home!
Personal items damaged by other guests cannot be replaced.
👨👩👧 Visiting with Children
For the safety of all, we cannot have children under 16 visit our home.
