Terms & Conditions

At Little Sizzlers Hotel, the happiness and well-being of every dog in our care—our own and our guests—is our top priority. 🐾 We aim to provide a safe, fun, and nurturing environment for all. Please take a moment to read our Terms and Conditions to help us give your Sausage the best stay possible. By completing the Registration Form, you confirm that you have read and agree to the current Terms and Conditions, and that the information you provide may be relied upon. You can update your details at any time. We may update these terms occasionally, so we recommend checking them periodically for any changes.

🐾 1. Our Pack & Environment

At Little Sizzlers Hotel, all dogs stay and mix together in our home as one happy, supervised Dachshund pack.
Your dog will live with our 3 resident Dachshunds and up to 7 guest Dachshunds from other households.
By booking, you consent to your dog mixing, playing, and living with other dogs in a shared home environment.

🌿 2. Enrichment & Exercise

Your dog enjoys free roaming indoors and in our fully enclosed ⅓-acre garden.
They get off-lead exercise by way of play and free-running in our gardens at least twice daily for 20+ minutes.
Dogs are never taken off the property unless in an emergency.
Dogs new to daycare or boarding may go home more tired than usual due to increased mental and physical stimulation.

You consent for your dog to be exercised with the resident dogs of Little Sizzlers Hotel and dogs from multiple other households. Please be aware that Sausages who are new to day care/boarding may experience higher levels of physical and mental activity than perhaps they are used to at home. This may result in your dog being more tired than usual when they return home. Outdoors - We have a spacious 1/3 acre wraparound garden, fully enclosed, safe and secure with ample grass for running and sunbathing, apple trees for those who enjoy a fallen treat, a shaded Woodland Corner for digging, a summer dipping pool for water enthusiasts, and plenty of balls and toys for energetic retrievers. Our kitchen garden, with its fragrant summer herbs and roses, provides delightful scents for curious noses. Indoors - For space, guests have free access to most rooms in the house, and constant access to a large toy-box filled with teddies & balls to play with if they're not running around with each other, and lamb horns if they want to have some time on their own quietly having a chew. We provide healthy treats for snack-loving pups and numerous soft, cosy beds, throws, and blankets to snuggle into, if they're not curled up with us on one of the sofas. If you have any specific requirements or requests regarding your dog's exercise routine, please let us know before their stay.

🐶 3. Puppies and young dogs under 1 year old

We welcome female puppies from 12 weeks old once their primary vaccinations are complete.
Intact males are not accepted at any age.
Puppies receive age-appropriate care, rest, supervision, and regular updates for owners.

You consent for your dog to be boarded, mix with and exercised with puppies less than a year old. Unfortunately, we cannot accept males of any age if they are intact. We welcome females over 12 weeks old, as long as they're at least 14 days past their primary vaccinations. Before any daycare or boarding, we'll chat with you about your puppy's needs so we can make sure they get the best care. This includes feeding, exercise, and rest. Puppies need lots of attention, so we'll keep a close eye on your pup to make sure they're happy and not showing any signs of distress, separation anxiety, or any concerning behaviours. We will of course provide you with regular updates throughout their stay. In addition, for young intact females, please note our policy regarding their Seasons in section 8.2 below.

💉 4. Vaccinations, Flea & Worming

All dogs must have up-to-date DHP (or a Titer Test), Leptospirosis, and flea & worming treatment.
Vaccination records must be provided on initial registration and thereafter annually on request.
If vaccinations expire before your dog’s stay, boosters must be given in advance.

You consent for your dog to be boarded, mix with and exercised with dogs who are either vaccinated or Titer tested and you confirm your dog's vaccinations are current and have provided their vaccination records. Puppies/Restarting Vaccinations: If your puppy is getting their first (primary) vaccinations, or if your older dog is restarting their vaccinations, these need to be completed at least two weeks before your dog can come for daycare or boarding. Boosters: If your dog has had a booster, they can come for daycare or boarding immediately.

😷 5. Kennel Cough (Bordetella)

Kennel Cough vaccination is optional.
If you choose to vaccinate your dog, waiting periods apply before they can come to visit/stay, in line with DEFRA and NOAH guidance.

You consent for your dog to be boarded, mix with and exercised with dogs who may, or may not, have had the Kennel Cough vaccine. Kennel Cough vaccination is not required for your dog's stay. If you choose to vaccinate them, specific waiting periods apply before your dog can visit us in order to minimize any potential shedding to other dogs who may have weaker immune systems. We prioritise the safety of all dogs in our care and adhere to the vaccination guidelines outlined in the NOAH Compendium (Special Precautions section) and on defra.gov.uk. The following waiting periods apply from the date the vaccination was given: Nasal Vaccine: Most brands: 6 weeks. Versican Plus BbPI: 11 weeks. Oral Vaccine: Versican Plus Bb Oral: 5 weeks. Injectable Vaccine: No waiting period. We can accept your dog immediately following this vaccination.

🩺 6. Health, Injury & IVDD

Your dog must be free from contagious illness for 60 days before arrival.
If your dog becomes ill, injured, or shows signs of IVDD during their stay, we may need to end the booking early.
We take extensive IVDD precautions, but all owners accept that risk cannot be eliminated entirely.

You confirm that your dog has been free from any contagious diseases or conditions for the past 60 days. We're dedicated to providing the best possible care for your dog at Little Sizzlers Hotel, but it's important to understand our liability and health policies. We can't be held responsible for injuries, illnesses, losses, or damage unless it's proven negligent on our part. We also can't be held responsible for situations that occur outside of our control. Before Your Dog's Stay: Please be honest with us if your dog develops any signs of an infectious health problem (like fleas, worms, kennel cough, sickness, or diarrhoea, IVDD or an injury) before they're due to arrive. To protect all the dogs here, we may have to refuse admission if your dog isn't well. If this happens, please refer to our Cancellation Policy for details. During Your Dog's Stay: If your dog becomes ill or shows signs of an infectious health problem as described above, IVDD, or an injury while they're staying with us, we may have to discontinue their stay. This means you or your Emergency Accommodation Person may be asked to come and collect your dog, and the remainder of your booking will be cancelled. If this happens, please refer to our Cancellation Policy for details. 6.1 - A Note About IVDD We take lots of precautions to minimize the risk of IVDD episodes – use of the stairs is restricted by barriers, we have ramps for all exit doors and patio steps, no jumping off sofas where possible, and all dogs monitored for any change in demeanour. However, IVDD episodes can still happen unexpectedly, even in healthy dogs. The process can develop slowly or happen in an instant. By leaving your dog with us, you understand and accept the risks associated with IVDD. While we'll give your dog the best possible care, we can't be held responsible for IVDD episodes that happen during or after their stay. Unfortunately, we do not have the facilities to take Grade 5 Sausages in wheels, pushchairs or who need bladder expression. If this is the case, we can recommend an alternative Sausage home-boarder who may be able to offer this service.

💊 7. Medication

We’re happy to administer medication you provide, following your written instructions.

You consent for your dog to be medicated with medication you will provide, if applicable to do so. Please let us know if your dog is on any medication which you would like us to continue to administer for the duration of your dog's stay.

✂️ 8. Neutering & Seasons

Intact males are not accepted.
Neutered males must have been neutered at least 8 weeks before arrival.
Chemically neutered males must have had their first implant at least 8 weeks before arrival and implant cover maintained on a continuous basis.
Females: We welcome both spayed and intact females, but cannot accept girls who are in or about to come into season.
If a season begins before or during the stay, the booking will be cancelled and is non-refundable.

You consent for your dog to be boarded, mix with and exercised with dogs who are either fully neutered, intact (females), or chemically implanted (males). 8.1 MALES Chemically Neutered: The implant needs to have been in place for at least 8 weeks before your dog can visit here. It is essential there are no gaps between the expiry of the implant and a re-implant. If the gap between expiry and re-implant is more than 2 weeks, there will be an 8 week wait from the date of re-implant before your dog can visit here. It is your responsibility to keep up with your dog's implant schedule to make sure it stays active. 8.2 FEMALES We welcome both spayed and intact girls. However, please note that we cannot accept intact girls who are in season, or about to come into season for daycare or boarding. If you're unsure whether your girl might be coming into season, we suggest you do a 'white-tissue test' for a few days before her stay to check for any spotting. Please let us know immediately if you think she might be coming into season before her booking starts. If your intact girl comes into season: Before Her Stay: If your dog comes into season before her stay begins, we won't be able to accept her until at least 30 days after her season starts. This means her booking will have to be cancelled. Please refer to our Cancellation Policy for details. During Her Stay: If your girl comes into season while she's staying with us, we'll need you or your Emergency Accommodation Person to come and collect her on the same day we notify you. This means we'll have to cancel the rest of your booking. Please refer to our Cancellation Policy for details. Since seasons can be unpredictable, it's a good idea to have a contingency backup boarding plan just in case. By making a payment to book, you understand and accept that, in the event your intact female comes into season, your payment(s) will not be refunded or transferred to another booking. Please refer to our Cancellation Policy for details.

⚠️ 9. Behaviour & Suitability

We cannot accept dogs with a history of aggression, severe separation anxiety, resource guarding, excessive barking, humping, fear, dominance, scent-marking, poor manners, or lack of house-training (except young puppies).
If safety is compromised, we reserve the right to end the stay early.

You consent for your dog to be separated from other dogs if problems arise. These are behaviours that negatively affect the safety and happiness of other dogs or humans, which might mean we need to separate your dog from the group to prevent something more serious from happening. If we determine that your dog poses a threat to the well-being of others, we reserve the right to cancel your booking (or the remainder of it) and request that you or your Emergency Accommodation Person collect your dog the same day that we notify you. In such cases, please refer to our Cancellation Policy for details. 9.1 - Examples include, but are not limited to: Severe separation anxiety:- If your dog is so distressed in your absence that it cannot settle (excessive barking, howling, crying, hiding, avoidance, or refusal to socialize), it would be kinder to find a homesitter instead. Resource guarding:- Any history of aggression regarding toys, balls, food, or a bonded dog from the same household. Any history of aggression towards other dogs:- We cannot accept dogs who may be aggressive towards our resident dachshunds, or any guest dachshunds. Any history of aggression towards humans:- Nipping, snapping, teeth-baring, growling, biting . Excessive obsession with other dogs. Excessive humping. Scent-marking in our home. Dominance:- Challenging or dominating other dogs in play, sleeping areas, food, or toys. Excessive barking:- We have neighbours and must be considerate. Excessive fear or avoidance:- Your dog will not allow itself to be approached, touched, or picked up when necessary. Untrained:- Refusal to comply with human requests without bribery (recall, moving off furniture, coming indoors, etc.), and therefore cannot be controlled if necessary to do so in an emergency. Lack of basic manners:- Wired, hyper, non-stop. Not house-trained:- Puppies under 1 year old are excluded from this requirement.

🍽️ 10. Feeding

All dogs are fed in the same room but separated by secure panels to prevent food guarding and competition.

You consent to your dog being fed with the resident dogs of Little Sizzlers Hotel and other dogs from the same or different households. To ensure the safety and comfort of all our sausage guests, all guest dogs are fed in the same room at the same time, but are separated from each other by secure temporary fencing panels whilst eating to avoid competition or potential food aggression.

🛏️ 11. Sleeping Arrangements

Dogs sleep where they’re most comfortable: dog bedroom, lounge, or in with us and the resident sausages.
Crates are only used at night-time if part of your dog’s normal routine.

You consent for your dog to be crated at night if a crate forms part of your dog's normal routine. To ensure your Sausage feels comfortable and at home during their stay, we offer a variety of night-time sleeping options. We have a dedicated dog bedroom specifically for our Sausage guests, equipped with plenty of freshly-washed soft beds and blankets where they can either cuddle up together or relax on their own bed. Alternatively, they are welcome to sleep in the lounge or in our bed/bedroom with the resident Sausages. While we typically allow dogs to sleep where they are most comfortable at night, we understand that some owners prefer their dogs to sleep in a closed crate. Our licence stipulates a dog must not be confined in a crate for longer than three hours in any 24-hour period. Therefore, you consent to the use of a crate only if your dog is already habituated to it and forms part of your dog's normal routine. Please specify if this is your preference on the Registration form.

👩‍⚕️12. Supervision

Dogs have continuous care and supervision 24/7.

You consent to your dog being kept together with, or separated from, dogs from other households if the Proprietor has to leave the property in an emergency. We provide continuous care and supervision for all dogs in our care. Your dog will not be left alone at any time, except in the unlikely event of an emergency or other unforeseen circumstance. Should such a situation arise, we will ensure our emergency backup carers are on hand to look after the dogs in our home until our return.

🛑 13. Emergencies

You must provide:

– An Emergency Contact
– An Emergency Accommodation Person

You confirm that you have notified your designated Emergency Contact and Emergency Accommodation Person of their roles and responsibilities during your dog's stay at Little Sizzlers Hotel, and they have agreed to act in these capacities. 13.1 - Emergency Contact For emergency medical situations involving your dog, you are authorising this person to make decisions on your behalf if you are unreachable. We will always attempt to contact you first. If we are unable to reach you, we will then contact your designated Emergency Contact to act as your representative. Please ensure the person you nominate meets the following criteria:- Is not yourself or your partner (if you are joint owners), They are easily contactable while you are away. They have been made fully aware of their responsibilities to include having to make health and welfare decisions for your dog on your behalf. 13.2 - Emergency Accommodation Person In the unlikely event your dog needs to be removed from our premises for its safety or the safety of other dogs, you authorise this person to collect and accommodate your dog if you are unable to do so. We will attempt to contact you first, but if unsuccessful, we will contact your designated Emergency Accommodation Person. This can be the same person as your Emergency Contact if you wish. Please ensure that the person you nominate meets the following criteria: They are not away while you are on holiday. They have been made fully aware of your absence and that they may need to collect and accommodate your dog for the remainder of your holiday. They are within a reasonable traveling distance from Little Sizzlers Hotel. Should this person be unable or unwilling to collect or accommodate your dog in an emergency, we reserve the right to cancel the remainder of your booking and place your dog in the care of the Dog Warden. The Dog Warden will arrange alternative foster care for your dog until your return, at which point you will need to contact them directly to retrieve your dog and pay any associated charges. Please refer to our Cancellation Policy for details.

🩺 14. Vet Care

A signed Vet Release Form is required before your dog’s stay.
If your dog becomes ill or injured, we will contact you or your Emergency Contact immediately.
Veterinary care will be arranged promptly, and updates on your dog’s condition will be provided

The Vet Release form must be physically 'wet-signed' by owner for it to be acceptable to the vet. Please be assured that we monitor all dogs constantly throughout their stay with us. However, by the very nature of the service we provide, it's important to remember that when dogs interact in a group setting, there's always a risk of accidents, injuries, or illness. All dogs are regularly checked for any injuries, and if we observe any abnormalities, signs of sickness, or significant changes in weight, we will contact you or your designated Emergency Contact immediately. We will then discuss the best course of action, which may include seeking veterinary advice. If this is necessary, we will keep you updated on your dog's condition and treatment. While we take every precaution to ensure your dog's safety, Little Sizzlers Hotel cannot be held liable for any accident, injury, or illness that may occur during daycare or boarding, provided that we promptly seek veterinary attention. However, we will cover medical bills through our liability insurance if the incident is caused by our gross negligence.

💳 15. Payments & Booking

We accept payment by electronic bank transfer only.
Homeboarding: 25% non-refundable deposit secures dates; remaining 75% due 14 days before arrival.
Trial stays/Daycare: Full payment at booking.
Christmas & New Year: Final balance due 28 days before arrival.
Payments are non-refundable unless we successfully rebook your cancelled dates, or we cancel due to our own emergency.

BOOKINGS With just 7 guest spaces available, it doesn't take long for those spaces to get filled. So we recommend booking early. Bookings are confirmed upon receipt of payment, on a first-come, first-served basis. HOMEBOARDING 25% Deposit - secures your chosen dates for you. Without payment of a deposit your chosen dates remain available to the public. Please note that the deposit is non-refundable and non-transferable. 75% Final Balance - payable 14 days before the first day of boarding. Once paid, this is non-refundable and non-transferable. A remaining payment reminder will be sent to you 14 days prior to your dog's scheduled arrival. The outstanding balance, as per your initial quotation, is due upon receipt of this reminder. Failure to remit the final payment on the reminder date may result in the cancellation of your booking. In the event of cancellation due to non-payment, your deposit will be retained, and the reserved dates will be made available for other bookings. We reserve the right to decline future bookings in cases of repeated non-payment. If you cancel your booking before the final 75% balance is due, your 25% deposit is non-refundable but you will not be charged the remaining balance. Please refer to our Cancellation Policy. If you cancel after paying the final 75% balance, this payment is non-refundable and non-transferable. Please refer to our Cancellation Policy. Bookings made within 14 days of your dog's arrival date require full payment at the time of booking. TRIAL STAYS AND DAYCARE Full payment is required at the time of booking. BANK HOLIDAYS, XMAS AND NEW YEAR These holiday periods, especially Christmas and New Year, tend to book up quickly, sometimes even years in advance. We encourage you to plan ahead and book early to avoid disappointment. To confirm your dog's booking at Xmas/New Year, we require a 25% non-refundable deposit as usual at the time of booking, but the remaining 75% balance is due 28 days prior to your Xmas holiday (rather than the usual 14 days). For cancellations, please refer to our Cancellation Policy.

❌ 16. Cancellation Policy

Refunds are generally not offered, as cancellations can affect our ability to fill spaces. This helps us keep Little Sizzlers Hotel running smoothly.
If we successfully rebook your cancelled dates, we’ll happily refund the payment for those days and notify you.

⚠️ Non-Refundable Payments

Payments made to secure a booking are non-refundable and non-transferable if:

You cancel your booking (we recommend holiday or pet insurance to cover lost fees)
We cancel your booking due to:
- Your dog being due or coming into season
- Your dog having an infectious health problem
- Your dog being within the Kennel Cough vaccine shedding period
- Non-payment of the final balance by the due date or lack of communication
- Failure to respond to requests for further information
- Your dog showing unsociable or unacceptable behaviours (see section 9)

Payments made to secure a booking will only be refundable or transferable if we are unable to fulfil your booking either:- a) Before your booking starts - In the unlikely event an unforeseen emergency occurs our end which prevents us from boarding your dog, we will contact you as soon as possible in order that you may be able to make alternative arrangements. Your booking will be cancelled, and you will receive a full refund. b) During your dog's stay - In the unlikely event an unforeseen emergency our end prevents us from continuing your dog's care, we will immediately contact you or your designated Emergency Accommodation Contact to arrange for your dog's prompt collection. You will receive a refund for any remaining days of your booking we were not able to fulfil.

📸 17. Photos & Videos

We regularly take photos and videos of the dogs in our care and enjoy sharing them with their owners.
We may also use these on our social media platforms, marketing materials or publications, ensuring no personally identifiable information (name tags or human faces) is visible.
All photos and videos are the copyright of Little Sizzlers Hotel.

🏷️ 18. Collars & Identity Tags

For safety, dogs do not wear collars indoors. This helps prevent injuries that can occur from collars getting caught in other dog's teeth or on objects.
Harnesses are used for emergency transport if needed.

⚖️ 19. Disclaimer

From time to time, we may recommend or introduce you to trusted third-party providers (such as alternative home boarding, pet sitting, training, or behavioural services).
These recommendations may be made at your request or at our discretion.
It is your responsibility to decide whether any third-party service is suitable for you and your dog.
We do not accept liability for the services they provide or for any loss arising from them.

🔐 20. Personal Data

Your Registration Form is kept on file for repeat services and retained for at least three years from our first contact, or longer if you continue to use our services.
Your personal details will not be shared with other organisations.
If necessary, we may share relevant information about your dog with your veterinarian. If you prefer that we do not do this, just let us know.

⚖️ 21. Legal & Liability

We reserve the right to refuse or withdraw service at any time.
By using our services, you agree to these Terms & Conditions, which may be subject to change without notice.
Liability is limited to the replacement value of your dog.
These Terms are governed by the laws of England & Wales.

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